Sapling

Sapling Overview

Sapling integrates with messaging and CRM platforms such as ServiceNow, Salesforce, Zendesk, Amazon Connect, and Twilio Flex to provide real-time suggestions for responses. It retrieves relevant responses from a team response bank via Sapling Suggest and offers autocomplete across platforms with Autocomplete Everywhere. The platform corrects language and grammar issues using machine learning trained on millions of English sentences. A snippet library enables instant insertion of common responses. Natural language processing extracts insights from conversations, including automated quality scoring and topic monitoring. Enterprise security includes TLS and AES-256 encryption, PII redaction, SSO, SCIM, and MFA. An API/SDK supports integration of language model functionalities like text preprocessing, classification, rephrasing, and AI content detection.