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Zoho CRM

Zoho CRM

Build everlasting customer relationships with the world’s favorite CRM.
4.3 (48 Reviews)

Zoho CRM Overview

Zoho CRM is a customer relationship management platform designed for businesses to manage sales, marketing, and support. It helps track leads, automate workflows, analyze performance, and boost conversions—all from a centralized dashboard.

More About Zoho CRM

Key Features

  • Sales Automation – Manage leads, contacts, deals, and tasks. Includes pipelines, forecasting, and mass email.
  • Customization Tools – Canvas design studio, Kiosk builder, custom modules, and layouts
  • Reporting & Analytics – 40+ standard reports, custom dashboards, KPIs, funnel charts, anomaly detection via Zia. 
  • Sales Process Management – Blueprint workflows, CPQ, assignment/validation rules, SalesSignals. 
  • Email & Campaign Tools – Workflow emails, scheduling, templates; lighter than Zoho Campaigns. 
  • Marketplace & Integrations – 1,000+ third-party plugins (Zoom, Slack, Mailchimp, etc.).

Why Choose Zoho CRM?

  • All-in-one CRM + AI + Analytics eco-system
  • Flexible, pay-as-you-go billing plans with no long-term lock-ins .
  • Indian-based support and GST-compliant billing.
  • Rich ecosystem: Marketplace extensions, deep third-party integrations.
  • Security & Compliance to enterprise standards

Pros & Cons

Pros:

Excellent value for small to mid-sized businesses

Scalable for enterprises via the Ultimate plan

Deep automation and process orchestration tools

Built-in AI without needing external tools

Indian GST-compliant billing and global language support

Cons:

Steep learning curve for advanced modules like Blueprint and AI

UI can feel cluttered with too many features enabled

Zia AI features are only available in top-tier plans

Some real-time sync lags in the mobile app

Limited support availability outside business hours

Software Trial

30 Days

Free Version

No

Licensing Type

Proprietary

Zoho CRM Starting Price

16 USD ($)

Vendor Pricing Page

See Pricing

Zoho CRM Software Features

Pipeline Management Lead Capture Lead Nurturing Lead Scoring Lead Segmentation Contact Database Lead Verification/Validation Prospecting Tools Contact Management Email Integration Campaign Management Lead Distribution Sales Tracking Source Tracking Client Manager Time Organizer Lead Generator Interaction Tracking Property Alerts Referral Tracking Reports & Analytics Sales & Listing Lead Management Account Management Channel Management Contract Management Customer Communications Email Marketing Opportunity Management Performance Metrics Proposal Generation Sales Forecasting Workflow and Approvals Calendar & Task Collaboration Tools Custom Dashboard File Management Forecasting & Analytics Mobile Access Reporting Sales Automation Security Workflow Automation

Zoho CRM Specification

Starting Price

16 USD ($)

Price Type

Contact Vendor

Currency

USD ($)

Subscription

Monthly , Annually

Deployment Type

  • Cloud Hosted

Supported Platforms

  • Web-Based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

Technical Support

  • Email
  • Chat
  • Phone

Training Resources

  • Documentation
  • Blogs
  • Help Guides
  • In-Person Training
  • Videos
  • Webinars

Software Demo & Screenshots

Zoho CRM Pricing

Standard

$16/Monthly

Features

  • Mass email
  • Custom modules
  • Workflows
  • Cadences
  • Sales forecasting
  • Lookup fields
  • Canvas
  • Office 365 integration
  • Zoho Marketplace

Professional

$25/Monthly

Features

  • Blueprint
  • CPQ
  • SalesSignals
  • Inventory management
  • Webhooks
  • Assignment rules
  • Validation rules
  • Kiosk Studio
  • Google Ads integration

Enterprise

$36/Monthly

Features

  • Zia — AI assistant
  • Territory management
  • Custom functions
  • Journey orchestration
  • Multi-user portals
  • Page layouts
  • Client scripts
  • Approval process
  • Sandbox

Unlimited

$38/Monthly

Features

  • Enhanced feature limits
  • Extended AI capabilities
  • Advanced customization
  • Data preparation
  • Augmented analytics
  • Data storytelling
  • Unified business insights
  • Advanced administration
Zoho CRM Pricing Screenshot

*The price might have been changed, check the current pricing on the vendor's website.

Zoho CRM Customers

Clients yet to be updated!

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