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Zoho CRM

Zoho CRM

Build everlasting customer relationships with the world’s favorite CRM.
3.4 (48 Reviews)

Zoho CRM Overview

Zoho CRM is a customer relationship management platform designed for businesses to manage sales, marketing, and support. It helps track leads, automate workflows, analyze performance, and boost conversions—all from a centralized dashboard.

More About Zoho CRM

Key Features

  • Sales Automation – Manage leads, contacts, deals, and tasks. Includes pipelines, forecasting, and mass email.
  • Customization Tools – Canvas design studio, Kiosk builder, custom modules, and layouts
  • Reporting & Analytics – 40+ standard reports, custom dashboards, KPIs, funnel charts, anomaly detection via Zia. 
  • Sales Process Management – Blueprint workflows, CPQ, assignment/validation rules, SalesSignals. 
  • Email & Campaign Tools – Workflow emails, scheduling, templates; lighter than Zoho Campaigns. 
  • Marketplace & Integrations – 1,000+ third-party plugins (Zoom, Slack, Mailchimp, etc.).

Why Choose Zoho CRM?

  • All-in-one CRM + AI + Analytics eco-system
  • Flexible, pay-as-you-go billing plans with no long-term lock-ins .
  • Indian-based support and GST-compliant billing.
  • Rich ecosystem: Marketplace extensions, deep third-party integrations.
  • Security & Compliance to enterprise standards

Pros & Cons

Pros:

Excellent value for small to mid-sized businesses

Scalable for enterprises via the Ultimate plan

Deep automation and process orchestration tools

Built-in AI without needing external tools

Indian GST-compliant billing and global language support

Cons:

Steep learning curve for advanced modules like Blueprint and AI

UI can feel cluttered with too many features enabled

Software Trial

30 Days

Free Version

No

Licensing Type

Proprietary

Zoho CRM Starting Price

16 USD ($)

Vendor Pricing Page

See Pricing

Zoho CRM Software Features

Pipeline Management Lead Capture Lead Nurturing Lead Scoring Lead Segmentation Contact Database Lead Verification/Validation Prospecting Tools Contact Management Email Integration Campaign Management Lead Distribution Sales Tracking Source Tracking Client Manager Time Organizer Lead Generator Interaction Tracking Property Alerts Referral Tracking Reports & Analytics Sales & Listing Lead Management Account Management Channel Management Contract Management Customer Communications Email Marketing Opportunity Management Performance Metrics Proposal Generation Sales Forecasting Workflow and Approvals Calendar & Task Collaboration Tools Custom Dashboard File Management Forecasting & Analytics Mobile Access Reporting Sales Automation Security Workflow Automation

Zoho CRM Specification

Starting Price

16 USD ($)

Price Type

Contact Vendor

Currency

USD ($)

Subscription

Monthly , Annually

Deployment Type

  • Cloud Hosted

Supported Platforms

  • Web-Based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

Technical Support

  • Email
  • Chat
  • Phone

Training Resources

  • Documentation
  • Blogs
  • Help Guides
  • In-Person Training
  • Videos
  • Webinars

Software Demo & Screenshots

Zoho CRM Pricing

Standard

$16/Monthly

Features

  • Mass email
  • Custom modules
  • Workflows
  • Cadences
  • Sales forecasting
  • Lookup fields
  • Canvas
  • Office 365 integration
  • Zoho Marketplace

Professional

$25/Monthly

Features

  • Blueprint
  • CPQ
  • SalesSignals
  • Inventory management
  • Webhooks
  • Assignment rules
  • Validation rules
  • Kiosk Studio
  • Google Ads integration

Enterprise

$36/Monthly

Features

  • Zia — AI assistant
  • Territory management
  • Custom functions
  • Journey orchestration
  • Multi-user portals
  • Page layouts
  • Client scripts
  • Approval process
  • Sandbox

Unlimited

$38/Monthly

Features

  • Enhanced feature limits
  • Extended AI capabilities
  • Advanced customization
  • Data preparation
  • Augmented analytics
  • Data storytelling
  • Unified business insights
  • Advanced administration
Zoho CRM Pricing Screenshot

*The price might have been changed, check the current pricing on the vendor's website.

Zoho CRM Customers

Clients yet to be updated!

Top Competitors of Zoho CRM

Logo Software Name Rating Reviews Starting Price Trial
Less Annoying CRM Logo Less Annoying CRM 4.5 74 15 USD ($) 30 Days
Smart Glazier Logo Smart Glazier 4.4 9 51 USD ($) 7 Days
Zendesk Sell Logo Zendesk Sell 4.1 67 25 USD ($) 14 Days
Pipedrive Logo Pipedrive 4 56 14 USD ($) 1-7 Days
Keap Logo Keap 3.8 67 299 USD ($) 0 Days

Zoho CRM Reviews

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