VoIPTime Contact Center automates customer service operations across inbound calls, web chats, chatbots, messengers, and emails. It handles outbound calling for communication with prospective and current customers, including telemarketing. The solution tracks and controls agent work quality, including remote employees, and optimizes processes like workforce management, quality assurance, sales calls, feedback collection, customer data analysis, agent training, self-service, multichannel communications, team monitoring, and statistical reporting. Based on cloud technology, setup and configuration occur in 24-48 hours per customer needs, with education during adaptation.
Processes massive databases three times faster than before
Increases sales exponentially
Performs calling reliably without disruptions
Includes helpful features like notes and customer mood tracking
Integrates with Pipedrive
System does not work perfectly
Cannot check time other workers spend on the phone
Cannot track who is answering calls or currently in a call
*The price might have been changed, check the current pricing on the vendor's website.
Clients yet to be updated!
| Logo | Software Name | Rating | Reviews | Starting Price | Trial |
|---|---|---|---|---|---|
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Newfies-Dialer | 4.1 | 56 | 0 USD ($) | 0 Days |
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dialerAI | 4.1 | 56 | 0 USD ($) | 0 Days |
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Genesys | 3.9 | 63 | 0 USD ($) | 30 Days |
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GOautodial | 3.9 | 56 | 0 USD ($) | 30 Days |
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Voicent | 3.9 | 45 | 0 USD ($) | 30 Days |
AI-Powered CX | Genesys Cloud
AI Customer Experience Platform | Cloud Contact Center
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