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VICIdial

VICIdial is a full-featured, open-source, Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world

3.8 (63 Reviews)

VICIdial Overview

VICIdial provides a contact center suite that interacts with the Asterisk open-source PBX for inbound, outbound, and blended call handling, plus inbound email support. Agents access a web-based interface through a browser for real-time information and functionality, including calling clients from a database, displaying scripts with filled-in fields, and transferring calls with customer data.

More About VICIdial

Primary aspects:

Inbound and outbound call handling in a unified interface
Predictive dialer and adaptive auto-dialing
Multi-language agent screen (16 languages)
Skills-based routing and queue prioritization
Inbound email and web chat support alongside calls
Dedicated hosted option via VICIhost
Administration and monitoring tools (reporting, call logs)

How It Works:

Install the software on your own infrastructure or use the official hosted service (VICIhost).
Set up agents, campaigns, and call queues through the web admin interface.
Configure inbound and outbound call routes with predictive dialer logic.
Agents use the web dashboard to handle calls, emails, and chats.
Supervisors monitor and report on activity through built-in reporting tools.

Pros & Cons

Pros:

Open-source nature allows customization without vendor lock-in

Supports over 24,000 installations worldwide with scalability to 300+ agents

Web-based agent and admin interfaces enable remote access

Integrates with Asterisk PBX for flexible trunk and phone support

Cons:

Requires Asterisk server setup and configuration

Over 3,000 settings demand technical expertise for management

Complex installation process for non-standard environments

Software Trial

1-7 Days

Free Version

Yes

Licensing Type

Proprietary

VICIdial Starting Price

Free

Vendor Pricing Page

See Pricing

VICIdial Software Features

Call Recording Call Scripting Predictive Dialer Call Center Management Campaign Control Contact List Lead Management Preview Dialer Real Time Reports Scheduled Callbacks Campaign Management Call Routing Caller Identification Conversion Tracking Intuitive Dashboard

VICIdial Specification

Starting Price

Free

Price Type

Free

Currency

USD ($)

Subscription

N/A

Deployment Type

Cloud Hosted

Supported Platforms

Web-Based
Android
Windows

Technical Support

Email
Phone

Training Resources

Documentation
Blogs
Help Guides

Software Demo & Screenshots

VICIdial Pricing

Pricing yet to be updated!

VICIdial Customers

Clients yet to be updated!

Top Competitors of VICIdial

Logo	Software Name	Rating	Reviews	Starting Price	Trial
	Newfies-Dialer	4.1	56	0 USD ($)	0 Days
	dialerAI	4.1	56	0 USD ($)	0 Days
	Genesys	3.9	63	0 USD ($)	30 Days
	GOautodial	3.9	56	0 USD ($)	30 Days
	Voicent	3.9	45	0 USD ($)	30 Days

VICIdial Reviews

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Software Category

Auto Dialer Call Tracking

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