Totango is a powerful Customer Success Platform that empowers businesses to prevent churn, drive revenue growth, and enhance team productivity. It's trusted by some of the world's largest customer success teams and is recognized as a Strong Performer in "The Forrester Wave™ Customer Success Platforms, Q4 2023" report.
Many users highlight Totango's effectiveness in helping them stay organized, automate tasks, and proactively manage customer health scores.
The platform is praised for being easy to learn and user-friendly, making it accessible for users with varying levels of expertise.
Users appreciate the ability to create and use customizable success plays, tailoring their approach to different clients and scenarios.
Totango is commended for consolidating customer data from various sources, providing a 360-degree view of customers. This aids in identifying trends and patterns for more effective marketing and sales efforts.
The platform's features like scheduled tasks and touchpoints automation contribute to workflow efficiency, saving time and ensuring follow-ups on commitments.
Some users report inconsistency between data from the mobile app and the web version, creating uncertainty about data accuracy.
The user interface may pose a learning curve for new businesses, and certain features might be challenging to understand initially.
Users express concerns about integration issues, particularly with Salesforce, impacting the seamless flow of information.
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