Tenfold connects systems of engagement and customer data to enable intelligent, contextual conversations. It logs all customer interactions and notes automatically in the CRM. The Click-to-Dial feature ends manual dialing. A single interface provides access to script pop-ups, note taking, and workflow automations. Reps gain full customer context at every interaction point. The platform unifies siloed customer and team data across enterprise systems. Deployment options include Embedded UI, Chrome Extension, and Desktop App for Mac and PC. Metrics show reductions in agent workflow steps, increases in productivity, and ROI from CRM or comms platforms.
Reduces agent workflow steps by 57%
Increases agent productivity by 30%
Delivers 15x ROI from CRM or comms platforms
Limited to specific deployment options
Requires integration with existing CRM and comms systems
Focuses on contact center workflows
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AI-Powered CX | Genesys Cloud
AI Customer Experience Platform | Cloud Contact Center
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