Talkative is a conversational engagement platform that unifies live chat, AI-powered chatbots, voice, video, WhatsApp, SMS, and co-browsing in a single agent console. It enhances agent productivity, shortens wait times, and delivers rich customer experiences with AI assistants and real-time analytics.
Omnichannel Chat & Messaging
Offers live chat, SMS, WhatsApp, Facebook Messenger, and more—all in one unified inbox
Voice, Video & Co‑Browsing Built-In
Enables live voice calls, web-based video chats, screen sharing, and co‑browsing to provide high-touch, personal support
AI & Agent Copilot
Uses AI chatbots for first-touch support and real-time AI suggestions to assist agents, reducing manual workload and speeding resolution
Pre-Chat Forms & Smart Routing
Collect customer info upfront (name, email, custom fields) and route chats based on agent availability, skill, or priority
Real-Time Translation
Automatically translates conversations in 140+ languages, enabling global support without extra tools
Multimedia Messaging
Send/receive files, screenshots, and voice notes to enhance troubleshooting and engagement
Agent Workflow & Supervisor Tools
Includes typing previews, message queues, internal agent messaging, chat monitoring, supervisor barge-in, and analytics dashboards
Handles 50–88% of customer queries via AI chatbot .
Omnichannel platform aligns chat, voice, video, and WhatsApp in one console.
Includes co-browse and video features suited for high-touch support .
Rich agent and supervisor tools: AI suggestions, live assist, analytics.
Pricier than single-channel chat tools (LiveChat, Intercom)
Starter limits conversation volume and adds per-conversation charges.
No free tier—SMBs may need to budget higher.
Features
What’s included:
Features
Everything in Starter +
Features
Everything in Pro +
*The price might have been changed, check the current pricing on the vendor's website.
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