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Sugar CRM

Sugar CRM

The CRM platform that helps marketing, sales, and service teams reach their full potential

Sugar CRM Overview

SugarCRM is a customer relationship management platform designed to help businesses manage sales, marketing, and customer service operations from a single system. According to the official website, the platform focuses on providing complete customer visibility by connecting data across the customer lifecycle. SugarCRM enables teams to track leads, manage sales pipelines, run marketing campaigns, and handle customer support cases with greater context.

More About Sugar CRM

Key Use Cases

  • Sales pipeline and opportunity management
  • Marketing automation and lead nurturing
  • Customer service and case resolution
  • CRM customization for complex business processes

Competitive Advantages

  • High level of customization and configurability
  • Flexible deployment options (cloud or on-premise)
  • Strong focus on data visibility and analytics

Contact Information

  • Email: [email protected]
  • Phone: +1 408 454 6900 
  • Headquarters Location: Cupertino, California, United States

Pros & Cons

Pros:

Deep B2B workflow customization.​

Solid APIs and enterprise integrations.​

Clean single-bar navigation layout.​

Helpful AI for pipeline insights.​

Flexible cloud and on‑prem hosting.​

Cons:

UI feels old-fashioned to many users.​

Customizations often break after upgrades.​

Total cost climbs quickly with add‑ons.​

Software Trial

7 Days

Free Version

No

Licensing Type

Proprietary

Sugar CRM Starting Price

Free

Vendor Pricing Page

See Pricing

Sugar CRM Software Features

Calendar & Task Contact Management Collaboration Tools Custom Dashboard Email Integration Forecasting & Analytics Pipeline Management Reporting Sales Automation Workflow Automation Lead Management

Sugar CRM Specification

Starting Price

Free

Price Type

Flat Rate

Currency

USD ($)

Subscription

Monthly , Annually

Deployment Type

  • Cloud Hosted

Supported Platforms

  • Web-Based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

Technical Support

  • Email
  • Chat
  • Phone

Training Resources

  • Documentation
  • Blogs
  • Help Guides
  • In-Person Training
  • Videos
  • Webinars

Software Demo & Screenshots

Sugar CRM Pricing

Sugar CRM Pricing Screenshot

*The price might have been changed, check the current pricing on the vendor's website.

Sugar CRM Customers

Clients yet to be updated!

Top Competitors of Sugar CRM

Logo Software Name Rating Reviews Starting Price Trial
Less Annoying CRM Logo Less Annoying CRM 4.5 74 15 USD ($) 30 Days
Smart Glazier Logo Smart Glazier 4.4 9 51 USD ($) 7 Days
Zendesk Sell Logo Zendesk Sell 4.1 67 25 USD ($) 14 Days
FieldCamp Logo FieldCamp 4.1 63 0 USD ($) 0 Days
Pipedrive Logo Pipedrive 4 56 14 USD ($) 1-7 Days

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