Name: Qualtrics CustomerXM
Rating: 3.1 (36 reviews)

Qualtrics CustomerXM Overview

Qualtrics Customer Experience (CX) is a powerful enterprise platform designed to collect, analyze, and act on customer feedback across multiple touchpoints. With AI-driven analytics, journey orchestration, and predictive insights, it helps organizations close experience gaps and build stronger customer relationships at scale.

More About Qualtrics CustomerXM

Key Features

XM Directory
Centralized customer profiles enriched by behavior, feedback, and transaction data across channels.
Real-Time Feedback Collection
Capture customer input through surveys, emails, chat, apps, IVR, and more in real time.
Role-Based Dashboards
Tailored views and KPIs for executives, frontline agents, and analysts to drive specific actions.
Text & Sentiment Analytics
AI-powered analysis of open text responses to detect sentiment, emotion, and intent.
Customer Journey Analytics
Visualize and measure experience metrics at every stage of the customer lifecycle.
Automated Workflows & Alerts
Trigger case routing, escalation, or interventions automatically when negative feedback is detected.
Predictive Intelligence (Stats iQ)
Machine learning models uncover drivers of satisfaction, churn, or loyalty without requiring data science teams.
Integration Ecosystem
Seamlessly connects with Salesforce, Zendesk, Slack, SAP, Microsoft Dynamics, and more.

Pros & Cons

Pros:

Enterprise-grade analytics and security

AI-powered sentiment, emotion, and intent analysis

Flexible survey builder with omnichannel feedback capture

Deep integration with CRMs and support platforms

Scalable across departments and global teams

Cons:

Pricing not public; requires enterprise sales contact

Steep learning curve for full platform capabilities

May be overkill for small businesses

Software Trial

0 Days

Free Version

Licensing Type

Proprietary

Qualtrics CustomerXM Starting Price

Free

Vendor Pricing Page

See Pricing