Podium centralizes customer communication from calls, texts, website chats, reviews, and third-party apps into a single inbox. It uses AI to respond to leads in under one minute, schedule appointments, and handle interactions across channels. The platform manages the customer journey from initial search to sale, with tools for web chat that converts to text threads, automation for tasks like review invites and payment reminders, and a CRM view of all interactions. AI features include conversational summaries, quick replies, and performance tracking on a redesigned homepage dashboard covering team activity, lead sources, and metrics.
Users report increased review volume and better online visibility from text-based review requests
AI responds quickly to leads, reducing response time to under one minute
Centralized inbox simplifies managing communications across channels
Higher pricing tiers required for advanced features like lead capture forms and text marketing
Dependence on integrations may limit functionality without compatible third-party tools
Customization options are basic in entry-level plans
*The price might have been changed, check the current pricing on the vendor's website.
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