Name: Olark
Price: 29 USD ($)
Rating: 3.8 (43 reviews)

Olark Overview

Olark is a real-time live chat solution that helps businesses convert visitors into leads, support customers instantly, and gain actionable insights from conversations. With customizable chatboxes, automated workflows, live analytics, searchable chat transcripts, and drag‑and‑drop pre-chat forms, Olark simplifies customer engagement.

More About Olark

What is Olark?

Live chat + AI chatbots + SMS support: Provides real-time chat, optional AI-powered chatbots, and an SMS texting channel.
Accessible by design: Certified to meet WCAG 2.1 AA standards, ensuring usable chat for people with disabilities
Origins & user base: Founded in 2009 via Y Combinator, and currently serves over 10,000 paying customers

Core Features

Customizable chat widget: Design the chat box to match your site, with pre-chat forms to collect visitor info
Automation & targeting: Set up automated greetings, visitor-triggered messages, chat routing, and offline capture
Team management & reporting: Organize chats by agent or group, view real‑time analytics, agent ratings, chat volume, and transcript archives
Integrations: Works with 100+ tools (e.g., Salesforce, HubSpot, Shopify, WooCommerce, Zendesk, Zapier) for seamless workflows
PowerUps: Optional paid add-ons ($29–99/month) like live translation, cobrowsing, white-labeling, visitor insights

Pros & Cons

Pros:

Highly Customizable Chat Widget

Effective Team Management and Collaboration Tools

Comprehensive Analytics and Reporting

Searchable and Accessible Chat Transcripts

Real-Time Customer Engagement to Drive Conversions

Cons:

Limited Automation and AI Capabilities

Advanced Features Require Additional Costs

Occasional Performance Issues Under High Traffic

Limited Omnichannel Support Beyond Web Chat.

Restricted Integrations on Lower-Tier Plans

Software Trial

14 Days

Free Version

Licensing Type

Proprietary

Olark Starting Price

29 USD ($)

Vendor Pricing Page

See Pricing

Olark Specification

Starting Price

29 USD ($)

Price Type

Flat Rate

Currency

USD ($)

Subscription

Monthly , Annually , Quote Based

Deployment Type

Cloud Hosted

Supported Platforms

Web-Based
Windows
Mac

Technical Support

Email
Phone

Training Resources

Documentation
Blogs
Help Guides
Videos

Software Demo & Screenshots

Olark Pricing

Olark Standard

$29/Monthly

Features

Customizable chatbox
Advanced reporting
Agent groups
Targeted chat
Basic integrations
Comprehensive security
Email and chat support
Built in WCAG 2.1 AA accessibility certification

*The price might have been changed, check the current pricing on the vendor's website.

Olark Customers

Clients yet to be updated!

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