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Nice

Nice

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year.

Nice Overview

Nice helps businesses talk to their customers easily. It combines phone, chat, email, and messaging in one place. Agents can answer questions faster and help customers better. The system can automate calls and track how well teams are doing. It also records conversations for quality checks. LiveVox makes sure customers reach the right person quickly. Teams can use it from anywhere online.

More About Nice

Core Strengths:

  • Provides unified omnichannel communications for contact centers.
  • Integrates contact center CRM for centralized customer data.
  • Supports AI‑driven virtual assistants/bots for automated conversations.
  • Facilitates outbound and inbound voice engagement.
  • Enables SMS, email, and chat handling within a single platform.
  • Offers workforce engagement and analytics tools.
  • Includes softphone VoIP support via the LiveVox Communicator.
  • Provides compliance and contact management features.

Pros & Cons

Pros:

Unified voice/SMS/email/chat on one dashboard.

Predictive dialer cuts wait time measurably.

Built‑in PCI/TCPA/GDPR compliance tools.

Minute billing in 6‑sec increments.

HCI dialing increases live connections.

Several outbound dial options (Blaster, HCI, RPC).

Cons:

Complex reporting requires training.

Screen capture/training features limited.

Software Trial

0 Days

Free Version

No

Licensing Type

Proprietary

Nice Starting Price

Free

Vendor Pricing Page

See Pricing

Nice Software Features

Contact Import/Export Daily Call List Segmentation Lead Management Communication Management Content Creation Feedback Management Reporting/Analytics Call Logging Call Recording Call Center Call Routing Phone Key Input Survey Manangement Text to Speech Voice Customization Voice Mail Campaign Management Call Monitoring Call Scheduling Call Transfer List Management Scripts & Surveys Voicemail Detection

Nice Specification

Starting Price

Free

Price Type

Contact Vendor

Currency

USD ($)

Subscription

Monthly

Deployment Type

  • Cloud Hosted

Supported Platforms

  • Web-Based
  • Windows
  • Linux

Technical Support

  • Email

Training Resources

  • Documentation
  • Blogs
  • Help Guides

Software Demo & Screenshots

Nice Pricing

Nice Pricing Screenshot

*The price might have been changed, check the current pricing on the vendor's website.

Nice Customers

Clients yet to be updated!

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