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LiveAgent

LiveAgent

Best Help Desk Software & Live Chat Software for Better Customer Service

LiveAgent Overview

LiveAgent is an all-in-one customer support platform offering omnichannel communication, advanced ticketing, live chat, call center tools, and social media management—all designed to improve ticket resolution and 24/7 customer care efficiency. No setup fees, no credit card required, and support is available anytime.

More About LiveAgent

Features

  • Omnichannel Help Desk – Manage customer service across email, chat, calls, and social platforms from one interface.
  • Fastest Live Chat – Engage visitors with real-time support using the industry’s speed-focused chat widget.
  • Advanced Ticketing – Organize and prioritize customer interactions with powerful ticket filters and automation.
  • Built-in Call Center – Handle inbound and outbound calls without switching tools.
  • Social Media Integration – Respond to customers directly from Facebook, Twitter, and Instagram.
  • Knowledge Base – Provide self-service options to reduce incoming tickets.
  • WhatsApp, WordPress & Shopify Integrations – Connect with your favorite tools for smooth workflows.

Deployment & Access

  • Deployment Type: Web-based SaaS (no installation needed)
  • Supported Devices: Desktop (Windows, macOS), Mobile (iOS, Android)
  • Data Hosting: GDPR-compliant with regional data centers
  • Browser Compatibility: Chrome, Firefox, Edge, and Safari are supported

Pros & Cons

Pros:

Simple onboarding and fast learning curve

Powerful ticketing structure with tags and departments 

Reliable uptime and system performance

Excellent customer service via live chat 

Affordable for small to mid-sized businesses 

Cons:

Reporting customization is limited

Mobile app needs improvement 

Too many features upfront can confuse new users

Inconsistency in third-party integrations 

Software Trial

1-7 Days

Free Version

Yes

Licensing Type

Proprietary

LiveAgent Starting Price

9 USD ($)

Vendor Pricing Page

See Pricing

LiveAgent Software Features

Escalation Knowledge Base Live Chat Alerts/Notifications Help Desk Response Templates Self-Service Portal Social Media Integration Change Management CMDB Incident Management IT Asset Management Mobile Access Problem Management Procurement Management Reports Self Service Portal SLA Management Analytics & Reporting Customer Review Customization Dashboards Email Integration Multi-Channel Multilingual SLA Ticketing Management Canned Responses File Transfers Geo Targeting Offline Form Proactive Chat Reports & Analytics Secured Encryption Visitor Tracking

LiveAgent Specification

Starting Price

9 USD ($)

Price Type

Free

Currency

USD ($)

Subscription

Monthly , Quote Based

Deployment Type

  • On Premises

Supported Platforms

  • Web-Based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

Technical Support

  • Email
  • Chat
  • Phone

Training Resources

  • Documentation
  • Blogs
  • Help Guides
  • In-Person Training
  • Videos
  • Webinars

Software Demo & Screenshots

LiveAgent Pricing

Small business

$9/Monthly

Features

  • Ticketing
  • Live chat
  • Knowledgebase
  • Customer Portal
  • Contact forms
  • Automation rules
  • Integrations
  • Multiple language support

Medium business

$24/Monthly

Features

  • Call center & IVR
  • Time Rules
  • Reports
  • Proactive chat invitations
  • Agent ratings
  • Sound configuration

Large Business

$39/Monthly

Features

  • Custom roles
  • Time tracking & Audit log
  • Facebook
  • Instagram
  • Twitter
  • Viber
  • WhatsApp

Enterprise

59/Monthly

Features

  • almost unlimited
  • Dedicated account manager 
  • Priority support 
  • Assisted channel integration 
  • Branding Free
  • Custom billing setup
  • Service review call and reports 
LiveAgent Pricing Screenshot

*The price might have been changed, check the current pricing on the vendor's website.

LiveAgent Customers

Clients yet to be updated!

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