LeadsRain is a contact center platform that enables outbound and inbound calling, voicemail delivery, and SMS campaigns from a web browser. The platform uses predictive dialing and WebRTC technology to eliminate the need for softphone software, allowing agents to work remotely from anywhere. It supports blended campaigns across multiple channels including ringless voicemail, voice broadcast, and SMS marketing with real-time performance tracking. Pricing is pay-per-minute with no per-seat fees, and the system integrates with existing CRMs via REST APIs.
Established platform with 15+ years of industry experience (founded 2009)
No per-seat fees; transparent pay-per-minute pricing allows flexible scaling
Multi-channel capabilities (voice, SMS, ringless voicemail) on a single platform
Real-time monitoring and live visual campaign reporting
Built-in lead scrubbing and DNC compliance tools reduce manual compliance work
Remote work capability with geographical independence for distributed teams
Pricing structure based on minutes rather than flat rates may be unpredictable for high-volume users
Setup and campaign configuration require manual steps (CSV upload, script creation, user management)
Limited visibility into independent third-party reviews from major review platforms
Platform focuses primarily on outbound/lead generation use cases rather than general customer service
Integration relies on REST APIs; native connectors may be limited compared to larger platforms
*The price might have been changed, check the current pricing on the vendor's website.
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