HubSpot Help Desk is part of HubSpot’s Service Hub and is designed to centralize customer support interactions within a single workspace. It allows support teams to manage conversations from multiple channels, track and resolve tickets, and maintain full visibility into customer history through HubSpot’s CRM. The help desk connects support activities with sales and marketing data, enabling teams to provide more contextual and consistent responses.
HubSpot Help Desk operates within the HubSpot platform. Incoming customer requests from email, live chat, forms, or connected channels automatically create tickets. Tickets move through customizable pipelines, with automation rules assigning owners, setting priorities, and triggering alerts. Support agents see complete customer timelines pulled from the CRM, including past interactions and deals.
Strong customer context and CRM integration
Clean, centralized workspace for support teams
Effective automation for routing and SLAs
Good visibility into support performance
Pricing increases as teams scale
Reporting depth may lag behind specialized help desk tools
Customization depends on subscription tier
*The price might have been changed, check the current pricing on the vendor's website.
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