The platform is designed for businesses that rely heavily on Google Workspace and want structured workflows while continuing to work from Gmail. Hiver also provides automation, analytics, and SLA tracking to help teams improve response times and service quality. By keeping all collaboration within Gmail, Hiver positions itself as an alternative to traditional ticketing systems that require separate logins and interfaces.
Hiver integrates natively with Gmail, turning shared email addresses (such as support@ or sales@) into collaborative inboxes. Emails can be assigned to teammates, tracked through statuses, and monitored against SLAs
Feels like native Gmail, not new software.
Shared inboxes stop duplicate replies.
Simple setup; teams onboard in hours.
Strong automations for routing and SLAs.
Limited deep customization options.
Price rises as seats and volume grow.
No demos and screenshots available.
Pricing yet to be updated!
Clients yet to be updated!
| Logo | Software Name | Rating | Reviews | Starting Price | Trial |
|---|---|---|---|---|---|
 |
Deskpro | 4 | 34 | 39 USD ($) | 14 Days |
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LiveAgent | 3.9 | 55 | 9 USD ($) | 1-7 Days |
 |
HubSpot Help Desk | 3.8 | 46 | 0 USD ($) | 1-7 Days |
 |
Gorgias | 3.8 | 65 | 0 USD ($) | 7 Days |
 |
Front | 3.5 | 6 | 25 USD ($) | 7 Days |
Best Help Desk Software & Live Chat Software for Better Customer Service
Help Desk & Ticketing Software
Gorgias is a customer support helpdesk specially designed for Shopify stores
The fastest way to help your customers
One place to take care of all your customers
Helpdesk software you can depend on.