Gorgias is a customer support helpdesk built specifically for ecommerce brands. According to the official website, the platform centralizes customer conversations from email, live chat, social media, and other channels into a single workspace. Gorgias connects directly with ecommerce platforms, allowing support agents to view customer order history, refund status, and shipping details without leaving the ticket.
Gorgias uses a subscription-based pricing model primarily based on ticket volume,
AI agent meaningfully cuts ticket workload.
Central inbox for email, chat, socials.
Powerful rules, macros, auto-tagging engine.
Support team responsive and proactive.
Reporting and analytics feel limited.
Weak fit for non‑ecommerce use cases.
Ticket folders depend on clunky rule setup.
No demos and screenshots available.
Pricing yet to be updated!
Clients yet to be updated!
| Logo | Software Name | Rating | Reviews | Starting Price | Trial |
|---|---|---|---|---|---|
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Deskpro | 4 | 34 | 39 USD ($) | 14 Days |
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LiveAgent | 3.9 | 55 | 9 USD ($) | 1-7 Days |
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HubSpot Help Desk | 3.8 | 46 | 0 USD ($) | 1-7 Days |
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Hiver | 3.7 | 24 | 0 USD ($) | 14 Days |
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Front | 3.5 | 6 | 25 USD ($) | 7 Days |
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