Genesys Cloud collects and analyzes data in real time to uncover patterns in customer behavior and predict future behaviors. The platform orchestrates experiences with voice, digital, AI, journey analytics, customer engagement, and workforce management capabilities in one system. It combines bots, knowledge, predictive engagement, predictive routing, and agent copilot to automate tasks and personalize interactions. AI Studio serves as a centralized workbench to build, manage, and deploy AI-powered customer experiences with consistency and governance.
Embedded AI delivers value from day one without needing data scientists
Unified platform reduces point solutions and simplifies implementation
Secure foundation with rigorous testing for data governance
Requires Genesys Cloud platform for full integration
Customization limited to provided AI Studio tools
Dependent on supported languages for bot flows
*The price might have been changed, check the current pricing on the vendor's website.
Clients yet to be updated!
| Logo | Software Name | Rating | Reviews | Starting Price | Trial |
|---|---|---|---|---|---|
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Newfies-Dialer | 4.1 | 56 | 0 USD ($) | 0 Days |
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dialerAI | 4.1 | 56 | 0 USD ($) | 0 Days |
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GOautodial | 3.9 | 56 | 0 USD ($) | 30 Days |
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Voicent | 3.9 | 45 | 0 USD ($) | 30 Days |
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Call Logic | 3.9 | 36 | 0 USD ($) | 1-7 Days |
AI Customer Experience Platform | Cloud Contact Center
Texting and Calling Solutions that Help You Reach More Customers
Auto Dialer, Phone Survey & Voice Broadcasting Software
VICIdial is a full-featured, open-source, Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world
GOautodial's on-demand cloud contact center solution
Award-winning auto dialer solution for voice, text, and email communication.