Freshchat isn’t just a live chat tool—it’s a scalable conversational support engine designed for high-performance customer teams. Whether you’re a growing startup or an enterprise powerhouse, Freshchat lets you unify chats, automate replies, and deploy AI assistance across web, mobile, and social platforms—all within one intuitive workspace.
Talk to Everyone, Everywhere
Connect with customers on your website, WhatsApp, Facebook Messenger, and more—all from a single inbox.
Real-Time Dashboards That Don't Sleep
Track every conversation, agent metric, and channel performance as it happens. No refresh needed.
Custom Dashboards, Your Way
Visualize KPIs, SLA trends, and team workload exactly how you want, without relying on IT.
Multi-language, Multinational Ready
Serve a global audience with multilingual support that auto-adapts your chat interface.
Your Agents, Always Connected
Mobile apps for iOS and Android keep your agents productive—even when they’re not at their desks.
Seamless App Integrations
Integrates natively with Freshdesk, Salesforce, Slack, Shopify, and over 100+ tools—no tech hassle.
Fail-Safe Security for Every Message
From SSL to role-based permissions, your customer data is guarded with enterprise-grade protection.
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