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Freshchat

Freshchat

Trade your Live Chat software for modern messaging
3.8 (42 Reviews)

Freshchat Overview

Freshchat isn’t just a live chat tool it’s a scalable conversational support engine designed for high-performance customer teams. Whether you’re a growing startup or an enterprise powerhouse, Freshchat lets you unify chats, automate replies, and deploy AI assistance across web, mobile, and social platforms—all within one intuitive workspace.

More About Freshchat

Standout Functionalities

  • Talk to Everyone, Everywhere
    Connect with customers on your website, WhatsApp, Facebook Messenger, and more—all from a single inbox.
  • Real-Time Dashboards That Don't Sleep
    Track every conversation, agent metric, and channel performance as it happens. No refresh needed.
  • Custom Dashboards, Your Way
    Visualize KPIs, SLA trends, and team workload exactly how you want, without relying on IT.
  • Multi-language, Multinational Ready
    Serve a global audience with multilingual support that auto-adapts your chat interface.
  • Your Agents, Always Connected
    Mobile apps for iOS and Android keep your agents productive—even when they’re not at their desks.
  • Seamless App Integrations
    Integrates natively with Freshdesk, Salesforce, Slack, Shopify, and over 100+ tools—no tech hassle.
  • Fail-Safe Security for Every Message
    From SSL to role-based permissions, your customer data is guarded with enterprise-grade protection.

Pros & Cons

Pros:

Unified inbox (web, social, mobile)​

AI chatbots for auto-replies​

100+ integrations​

Customizable dashboards​

Secure, multilingual support​

Cons:

Push alerts unreliable on mobile​

Complex pricing and scalability​

Software Trial

30 Days

Free Version

No

Licensing Type

Proprietary

Freshchat Starting Price

Free

Vendor Pricing Page

See Pricing

Freshchat Software Features

Live Chat Multi-Channel Communication Video Chat Content Creation Reporting/Analytics Video Support Alerts/Notifications File Transfers Offline Form

Freshchat Specification

Starting Price

Free

Price Type

Flat Rate

Currency

USD ($)

Subscription

Monthly , Annually

Deployment Type

  • Cloud Hosted

Supported Platforms

  • Web-Based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

Technical Support

  • Email
  • Phone

Training Resources

  • Documentation
  • Blogs
  • Help Guides
  • Videos

Software Demo & Screenshots

No demos and screenshots available.

Freshchat Pricing

Free

$0/Monthly

Features

  • Website live chat
  • email
  • unified agent workspace for secure
  • streamlined
  • efficient customer service

Growth

$22/Monthly

Features

  • Everything is Free plus 
  • WhatsApp
  • Facebook Messenger 
  • real-time dashboards

Pro

$58/Monthly

Features

  • Everything in Growth plus
  •  custom dashboards
  •  Effective routing mechanisms
  • Multiple SLA policies

Enterprise

$93/Monthly

Features

  • Everything in Pro Plus
  • kills-based assignments
  • additional security features
Freshchat Pricing Screenshot

*The price might have been changed, check the current pricing on the vendor's website.

Freshchat Customers

Clients yet to be updated!

Freshchat Reviews

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Conversational Marketing Platform Customer Engagement Live Chat

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