Daktela Contact Centre delivers omnichannel communication tools covering phone, email, chat, SMS, and social media. It supports agents with intelligent routing, real‑time analytics, reporting dashboards, and task automation. Businesses can deploy across mobile, desktop, or browser interfaces.
Omnichannel: voice, email, chat, social in one
Built‑in light CRM with full contact history
Supervisors like real‑time wallboards, reporting
Users find interface intuitive for agents
Support team often described as responsive
Mobile app missing or very limited features
Interface visuals criticized as plain, few colors
*The price might have been changed, check the current pricing on the vendor's website.
Clients yet to be updated!
Texting and Calling Solutions that Help You Reach More Customers
VICIdial is a full-featured, open-source, Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world
AI-Powered CX and Contact Center Solutions | CCaaS