Name: ChatBeacon
Price: 33 USD ($)
Rating: 3 (46 reviews)

ChatBeacon Overview

ChatBeacon is a customer engagement platform combining live chat, AI-powered chatbots, co-browsing, video, screen sharing, and SMS all manageable from a single dashboard. Suited for businesses from startups to enterprises, it emphasizes real-time interaction and premium agent support.

More About ChatBeacon

Key Features :

Omnichannel Live Messaging
Consolidate chats from your website, Facebook, SMS, and more into a single dashboard for seamless agent efficiency
Generative AI Chatbot & Operator Assistant
Use AI trained on your knowledge resources for 24/7 support, plus AI assistance for agents (summaries, performance metrics)
Peek Messaging
Agents can preview customers’ typing before messages are sent, enabling faster, more informed responses
Multilingual Support with Live Translation
Automatically translate conversations across 52+ languages to support global audience engagement
Visitor Intelligence & Firmographics
Track real-time visitor data—location, pages viewed, organization info—right from the chat interface
Team Collaboration Tools
Internal messaging, tagging, chat commenting, and supervisor oversight ensure smooth coordination .

Specializations :

Generative AI Chatbots trained on your content to automate 24/7 customer support.
Omnichannel Live Chat that consolidates website, SMS, and Facebook Messenger into one interface.
Co-browsing and screen-sharing tools to assist users directly within your website.
AI analytics and insights, enable teams to ask questions in natural language and monitor performance instantly.
Enterprise-grade security with SOC 3 compliance, Microsoft Azure hosting, and role-based controls

Pros & Cons

Pros:

Exceptional features: AI chatbot, co-browse, video, translation across languages

Easy setup and smooth Slack/Teams integration

AI summaries and analytics speed agent productivity

Mobile agent app enables on-the-go support

Cons:

Pricier than basic chat tools due to premium features

Occasional update bugs and Mac performance reported

Some tools (e.g., co-browse, SMS) require extra licensing

Software Trial

14 Days

Free Version

Licensing Type

Proprietary

ChatBeacon Starting Price

33 USD ($)

Vendor Pricing Page

See Pricing

ChatBeacon Specification

Starting Price

33 USD ($)

Price Type

Contact Vendor

Currency

USD ($)

Subscription

Quote Based

Deployment Type

Cloud Hosted

Supported Platforms

Web-Based
iPhone/iPad
Android
Windows
Mac
Linux

Technical Support

Training Resources

Documentation
Blogs
Help Guides
Videos

Software Demo & Screenshots

ChatBeacon Pricing

Small business

$33/Monthly

Features

Special package for Startups and smaller teams
Team chat comments
Chat History (saved for 6 months)
Data Security
Live Agent Training
Admin Onboarding

Midsize Business

$64/Monthly

Features

Dedicated Account Manager
Team chat comments
Chat History (saved for 12 months)
Data Security
Live Agent Training
Admin Onboarding
Video Chat
Third-party App Integrations

*The price might have been changed, check the current pricing on the vendor's website.

ChatBeacon Customers

Clients yet to be updated!

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