Tidio

More About Tidio

Key features 

• AI Chatbots with Automation: Automate FAQs, cart recovery, and lead qualification using customizable workflows.
• Live Chat Across Channels: Manage conversations from Messenger, Instagram, email, and website chat in a shared inbox.
• Lyro AI Agent: Instantly replies to customer queries using generative AI trained on your knowledge base.
• Visitor Monitoring: View who’s on your site in real-time and proactively engage them with personalized messages.
• Multilingual Chat Support: Chatbots and live agents can communicate in over 20 languages.
• Pre-Built Templates: Launch chatbots quickly with industry-specific automation templates.
• Ticketing System: Manage support tickets and assign team responsibilities through an integrated helpdesk.
• Analytics & Reporting: Track performance metrics like response time, chat volume, and customer satisfaction.

Use Cases

E-commerce Stores: Recover abandoned carts, recommend products, and offer real-time support via Shopify, WooCommerce, BigCommerce, and PrestaShop integrations.
Small Businesses & Startups: Automate FAQs, generate leads, and scale support without a large customer service team.
Agencies & SaaS Tools: Embed live chat into client sites, manage queries from multiple brands, and track agent performance.