Name: Tidio
Price: 29 USD ($)
Rating: 3.5 (5 reviews)

Tidio Overview

Tidio is an all-in-one customer service platform combining live chat, helpdesk, and AI chatbots to help businesses automate responses, resolve queries faster, and boost sales. It unifies communication across live chat, email, and messaging apps like Messenger and Instagram, while offering AI-powered tools such as Lyro to handle common questions instantly.

More About Tidio

Character sticks

AI Chatbots with Automation: Automate FAQs, cart recovery, and lead qualification using customizable workflows.
Live Chat Across Channels: Manage conversations from Messenger, Instagram, email, and website chat in a shared inbox.
Lyro AI Agent: Instantly replies to customer queries using generative AI trained on your knowledge base.
Visitor Monitoring: View who’s on your site in real-time and proactively engage them with personalized messages.
Multilingual Chat Support: Chatbots and live agents can communicate in over 20 languages.
Pre-Built Templates: Launch chatbots quickly with industry-specific automation templates.
Ticketing System: Manage support tickets and assign team responsibilities through an integrated helpdesk.
Analytics & Reporting: Track performance metrics like response time, chat volume, and customer satisfaction.

Pros & Cons

Pros:

Fast AI Deployment with Lyro

Unified Multichannel Inbox

Strong Automation Capabilities Without Coding

Real-Time Visitor Tracking Converts More Leads

Affordable Entry-Level Plans

Cons:

Strict Usage Limits on Free and Starter Plans

Complicated Plan Structure

Delayed Sync in Shared Inbox

AI Agent Needs Frequent Tuning

Basic Reporting in Lower Tiers

Software Trial

1-7 Days

Free Version

Yes

Licensing Type

Proprietary

Tidio Starting Price

29 USD ($)

Vendor Pricing Page

See Pricing

Tidio Specification

Starting Price

29 USD ($)

Price Type

Free

Currency

USD ($)

Subscription

Monthly , Annually

Deployment Type

Cloud Hosted

Supported Platforms

Web-Based
iPhone/iPad
Android
Windows
Mac

Technical Support

Email
Chat
Phone

Training Resources

Documentation
Blogs
Help Guides
Videos
Webinars

Software Demo & Screenshots

Tidio Pricing

Starter

$29/Monthly

Features

100 Billable conversations
Basic analytics
Live visitors list
Operating hours

Growth

$59/Monthly

Features

250 Billable conversations
Advanced analytics
Tidio power features
No Tidio branding (add-on)
Permissions

Plus

$749/Monthly

Features

Custom quota of Billable conversations
Dedicated Success Manager
Custom branding
Multisite
Departments
Multilanguage
OpenAPI
Support over live chat

Premium

$2999/Monthly

Features

Lyro AI as a managed service
Guaranteed 50% Lyro AI resolution rate
Priority Service + Premium Support
Super admin role
Analysis & monitoring

*The price might have been changed, check the current pricing on the vendor's website.

Tidio Customers

Clients yet to be updated!

Top Competitors of Tidio

Software Name	Rating	Reviews	Starting Price	Trial
LiveAgent	3.9	55	9 USD ($)	1-7 Days
Helpshift	3.9	67	150 USD ($)	0 Days
Talkative	3.9	58	70 USD ($)	14 Days
Freshchat	3.8	42	0 USD ($)	30 Days
Olark	3.8	43	29 USD ($)	14 Days