Name: InterDialog UCCS
Rating: 4.8 (85 reviews)

InterDialog UCCS Overview

InterDialog UCCS is a super handy tool for businesses to handle customer stuff really well. It works for all the ways customers get in touch, and it's not hard to set up because it lives in the cloud. You can change it to fit exactly what your business needs. So, it's basically a smart and easy way to make customers happy!

More About InterDialog UCCS

Automatic Call Distribution (ACD): Efficiently routes calls to the most qualified agents based on skills and availability.
Interactive Voice Response (IVR): Provides self-service options to customers, reducing agent workload and improving call handling times.
Predictive Dialer: Proactively dials customers to increase agent productivity and improve sales performance.
Reporting and Analytics: Provides detailed insights into contact center performance, enabling businesses to make data-driven decisions.
Unified Agent Management: Provides agents with a single interface to manage all of their interactions, regardless of the channel.

Pros & Cons

Pros:

Can be easily scaled to meet the needs of businesses of all sizes.

User-friendly interface makes it easy for agents to learn and use.

Offers a wide range of features that can be customized to meet the specific needs of any business.

No need to install or maintain hardware, making it easy to deploy and manage.

Cons:

Some users have reported that the software can be slow at times.

Customer support can be slow to respond to inquiries.

Software Trial

0 Days

Free Version

No

Licensing Type

Proprietary

InterDialog UCCS Starting Price

Free

Vendor Pricing Page

See Pricing

Software Demo & Screenshots