Name: Helpshift
Price: 150 USD ($)
Rating: 4.5 (67 reviews)

Helpshift Overview

Helpshift enhances customer experience by combining AI-driven automation with skilled human support. It is the only solution that unifies artificial intelligence, expert agents, and modern technology to deliver seamless, scalable customer service while significantly lowering support costs (TCO). Whether for mobile apps, games, or digital-first businesses, Helpshift ensures faster resolutions and happier teams.

More About Helpshift

Top Features :

AI + Human Collaboration: Integrated approach that merges automation with human empathy for high-quality support.
User Sentiment Detection: Real-time sentiment analysis to prioritize and personalize responses.
Live Messaging Interface: Supports dynamic, on-the-go conversations with toggled live chat and automation.
Proactive Engagement: Offers pre-emptive support features such as WhatsApp integration and contextual outreach.
Unified Console: A single dashboard to manage tickets, user issues, and team workflows efficiently.

Helpshift is Best Suited For :

Gaming Studios: In-game and in-app support for mobile and console players.
Mobile App Companies: Seamless SDK integrations and AI support for app users.
Digital-First Brands: Companies looking to automate and personalize customer support journeys.
Global Support Teams: Multilingual messaging, automation, and localized self-service capabilities.

Pros & Cons

Pros:

AI Copilot speeds up agent replies with smart suggestions.

Automation handles up to 90% of routine tickets, reducing manual effort.

Unified dashboard improves multitasking and issue resolution.

Built-in support for gaming platforms (console, mobile, PC).

Multilingual and global support features included.s

Cons:

Pricing is not publicly listed, requiring a custom quote.

More tailored to gaming companies, less plug-and-play for other industries.

The setup may need onboarding support for automation workflows.

Advanced features are gated behind demos or trials.

Software Trial

0 Days

Free Version

No

Licensing Type

Proprietary

Helpshift Starting Price

150 USD ($)

Vendor Pricing Page

See Pricing

Software Demo & Screenshots

Helpshift Pricing

*The price might have been changed, check the current pricing on the vendor's website.

Helpshift Customers

Clients yet to be updated!

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