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Front

Front

One place to take care of all your customers
4 (51 Reviews)

Front Overview

Front is a customer communication platform that combines the familiarity of email with the automation and insights of a help desk. It lets support, sales, and operations teams manage email, chat, SMS, WhatsApp, and social media messages from a single inbox. Key AI tools like auto-categorization, smart drafting, and CSAT prediction help teams respond faster, collaborate seamlessly, and deliver personalized customer experiences at scale.

More About Front

Core Features

 1. Shared Inbox & Collaboration

  • Manage emails, messages, and support from a unified inbox.
  • Use internal comments and draft sharing for team coordination.

2. Omnichannel Messaging

  • Handle email, chat, SMS, WhatsApp, Facebook, and LinkedIn from one platform.
  • Ensure consistent responses across all channels.

3. AI Copilot & Smart Replies

  • Generate context-aware reply suggestions using past conversations.
  • Improve agent speed and consistency with AI-powered drafting.

4. Auto-Tagging & Message Routing

  • Use Topics to automatically categorize incoming messages.
  • Route conversations to the right teams without manual triage.

5. AI-Driven CSAT & QA

  • Predict customer satisfaction without needing surveys.
  • Automatically score agent replies for quality control.

6. Live Chat & AI Answers

  • Offer real-time support using live chat widgets.
  • Let AI bots resolve queries using your knowledge base.

Pros & Cons

Pros:

Centralizes multi-channel communications efficiently.

Respond faster with AI assistance.

Excellent team collaboration tools—draft sharing, internal comments 

Strong automation and insightful analytics.

Cons:

Expensive for a small team.

Advanced features gated.

Learning curve for automation.

Limited chatbot customization.

Software Trial

7 Days

Free Version

No

Licensing Type

Proprietary

Front Starting Price

25 USD ($)

Vendor Pricing Page

See Pricing

Front Software Features

Feedback Management Customer Segmentation Dashboard Knowledge Management Multi-Channel Data Collection Survey/Poll Management Text Analysis Escalation Knowledge Base Alerts/Notifications Appointment Management Help Desk Live Chat Response Templates Self-Service Portal Social Media Integration Task Management Assignment Management Commenting/Notes Goal Setting/Tracking Messaging Productivity Analysis Project Planning Scheduling Third Party Integration Analytics & Reporting Alerts Customer Review Customization Dashboards Email Integration Interaction Tracking Multi-Channel SLA Ticketing Management Canned Responses Chat Bots Offline Form Proactive Chat Reports & Analytics Secured Encryption Visitor Tracking

Front Specification

Starting Price

25 USD ($)

Price Type

Flat Rate

Currency

USD ($)

Subscription

Monthly , Annually

Deployment Type

  • Cloud Hosted

Supported Platforms

  • Web-Based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

Technical Support

  • Email
  • Chat

Training Resources

  • Documentation
  • Help Guides
  • Webinars

Software Demo & Screenshots

Front Pricing

Front Pricing Screenshot

*The price might have been changed, check the current pricing on the vendor's website.

Front Customers

Clients yet to be updated!

Top Competitors of Front

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GatherUp Logo GatherUp 4.6 52 99 USD ($) 14 Days
Reputation.com Logo Reputation.com 4.3 49 0 USD ($) 0 Days
Qualtrics CustomerXM Logo Qualtrics CustomerXM 3.1 36 0 USD ($) 0 Days

Front Reviews

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Software Category

Customer Experience Customer Service Help Desk Live Chat Team Management

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