Home > Software Directory > Deskpro
Deskpro

Deskpro

Helpdesk software you can depend on.
4 (34 Reviews)

Deskpro Overview

Deskpro delivers a comprehensive help desk solution, combining email, live chat, voice, SMS, social media, and knowledge base management into a single platform. It supports both cloud and on-premise deployments ideal for ITSM, customer support, HR, and internal service teams.

More About Deskpro

What Deskpro Is Used For

  • Multichannel Customer Support
    Handle emails, live chats, voice calls, social media messages, and web forms—all from one unified inbox.
  • Internal IT & HR Helpdesks
    Provide structured support to employees for tech issues, onboarding, asset requests, or HR queries via internal ticketing.
  • Automated Workflow Management
    Reduce manual workload by setting up triggers, SLAs, and automated responses to route tickets to the right teams.
  • Self-Service & Knowledge Management
    Build public or private help centers and knowledge bases to deflect common queries and empower users to find answers themselves.
  • Team Collaboration on Tickets
    Agents can assign tasks, leave internal notes, mention colleagues, and share ticket ownership for efficient resolution.
  • Performance Monitoring & SLA Tracking
    Measure support team performance using real-time dashboards, satisfaction ratings (CSAT), and custom analytics.
  • Secure & Compliant Support
    Used by government, education, and healthcare sectors for GDPR, ISO27001, and HIPAA-compliant ticketing systems with on-prem options.

Pros & Cons

Pros:

Advanced omnichannel support including voice and social media

Powerful AI features for faster ticket handling and insights

Fully flexible deployment options (cloud, container, on-prem) 

Strong support and ease of onboarding

Cons:

Extensive feature set may require time to fully utilize

Occasional interface updates or documentation gaps noted by users 

Mobile apps can be less stable, especially on Android

Software Trial

14 Days

Free Version

No

Licensing Type

Proprietary

Deskpro Starting Price

39 USD ($)

Vendor Pricing Page

See Pricing

Deskpro Software Features

Analytics & Reporting Alerts Customer Review Customization Dashboards Email Integration Escalation Live Chat Multilingual SLA Ticketing Management

Deskpro Specification

Starting Price

39 USD ($)

Price Type

Flat Rate

Currency

USD ($)

Subscription

Monthly , Annually , Quote Based

Deployment Type

  • On Premises

Supported Platforms

  • Web-Based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

Technical Support

  • Email
  • Phone

Training Resources

  • Documentation
  • Blogs
  • Help Guides
  • In-Person Training

Software Demo & Screenshots

Deskpro Pricing

Team

$39/Monthly

Features

Get started with:

  • Mobile App
  • Apps & Integrations
  • Workspaces
  • Brands
  • Help Center
  • Chatbots
  • Multiple inboxes with all channels

Professional

$59/Monthly

Features

Everything in Team, plus:

  • Unbranded
  • Review Channels
  • Voice Premium
  • AI Chatbots
  • Deskpro AI
  • Multi-Account
  • Lite Agents

Enterprise

$99/Monthly

Features

Everything in Professional, plus:

  • Custom Contracts
  • Net 30 Payment
  • Sandbox
  • Security Reviews
  • Quarterly Health Checks
  • Product Previews
  • Data Center Choice (Global)
Deskpro Pricing Screenshot

*The price might have been changed, check the current pricing on the vendor's website.

Deskpro Customers

Clients yet to be updated!

Top Competitors of Deskpro

Logo Software Name Rating Reviews Starting Price Trial
LiveAgent Logo LiveAgent 4.1 55 9 USD ($) 1-7 Days
Front Logo Front 3.5 6 25 USD ($) 7 Days
LiveChat Logo LiveChat 3.2 21 0 USD ($) 30 Days

Deskpro Reviews

Login to see more reviews of Deskpro.

Software Category

Help Desk

Explore Other Top Help Desk Software

LiveAgent

Best Help Desk Software & Live Chat Software for Better Customer Service

LiveChat

The fastest way to help your customers

Front

One place to take care of all your customers