Deskpro delivers a comprehensive help desk solution, combining email, live chat, voice, SMS, social media, and knowledge base management into a single platform. It supports both cloud and on-premise deployments—ideal for ITSM, customer support, HR, and internal service teams.
Teams rely on Deskpro to streamline multi-channel support, automate workflows, enforce SLAs, and toggle between brands or departments seamlessly. It's chosen for its advanced automation, powerful reporting, and flexible deployment options (cloud, private cloud, containers).
Advanced omnichannel support including voice and social media
Powerful AI features for faster ticket handling and insights
Fully flexible deployment options (cloud, container, on-prem)
Strong support and ease of onboarding
Extensive feature set may require time to fully utilize
Occasional interface updates or documentation gaps noted by users
Mobile apps can be less stable, especially on Android
Features
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Features
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