Customer Alliance

More About Customer Alliance

Key features : 

• Review Hub Sync
  Pulls live reviews from 35+ portals into one command center—no more hopping between Google, Booking.com, or TripAdvisor.
• Smart Survey Engine
  Delivers personalized post-visit surveys via SMS, email, QR code, and kiosks—customized by language, timing, and touchpoint.
• Sentiment Heatmaps
  Auto-tags recurring issues in guest comments—so you can spot service breakdowns before they escalate.
• Review Booster Widget
  Let happy customers share their reviews publicly via a single click, while negative feedback stays internal.
• CSAT, NPS, and CES Tracking
  Monitors real satisfaction metrics—not just star ratings—across the entire customer journey.
• Role-Based Dashboards
  Front desk to management—everyone gets a personalized dashboard with insights that matter to them.

Technology & Integration: 

AI/NLP Engine: Detects emotion, categories, and urgency in feedback using trained sentiment algorithms.
API & Webhooks: Integrates with custom CRMs, booking engines, and ticketing tools.
Mobile-Optimized Interface: Designed for use on tablets and phones for front-desk or on-site use.
GDPR-Compliant: Built for strict European privacy standards; data stored securely within the EU.